Frequently Asked Questions

 
How do I place an order?

Can I get this delivered overnight or by a certain date?

Do you deliver internationally?

What are your return policies?


** Please note we are in the process of transitioning from our current supplier and embracing the comparison shopping model. We have temporarily disabled the check out process to which these FAQ responses apply. We hope to embrace a new supplier in the near future and continue to operate as both a reseller and an affiliate partner. Thanks for your patronage.

How do I place an order? To place an order you must first be a member of PayPal or Google Checkout. We do not accept any other form of payment. Both of these payment platforms provide a level of protection for buyers and sellers. In addition they provide a singular source to manage your online payments from and keep you from exposing you're Credit Card Information to multiple online sellers. Both are good products and we recommend choosing one if you plan to shop or sell online.

You're browser must also allow cookies or the shopping cart will fail. In addition our site uses javascript for some functionality and therefore your browser should be javascript enabled.

From the details page of the item you wish to purchase you can click the Add To Cart button in the upper right corner under the price. There will be a small message under the shipping information which should read "1 Item added to cart".

Now you can view your cart by clicking the view cart link in the upper left under the home link. Within the cart you can update quantities and verify prices before clicking you're preferred payment method. PayPal users will be transferred to PayPal to initiate the payment and finalize the payment on storeoborealis.com. Google Checkout buyers finish the payment within Google Checkout. Shortly after you're payment you will receive an email letting you know that that order has been processed. Another email will follow as soon as the tracking information is made availabe by the supplier so you will know who is delivering you're product and when you can expect it to arrive.


Can I get this delivered overnight or by a certain date? Unfortunately the shipping options are chosen by the suppliers and are not alterable. Most items will take 7 to 10 business days however some items ship faster and will explicitly state this in their description.


Do you deliver internationally? Only in-house items are available for international delivery. You will be able to calculate the shipping cost for any product that is eligible for international delivery by using the Calculate Shipping button. If you do not see the Calculate Shipping button and do not see a reference to international shipping on the product's detail page then the product is ony available for delivery in the US.


What are your return policies? The store return policies are accessible from a link on the bottom of every item details page. You can also find our return policies located here: Return Policies. In addition to the store policies you must also read the supplier specific return policies accessible from the item details page of the product you are interested in.


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